Responsible Gaming
at 399bet bet —
Play Smart, Stay Safe

399bet bet enforces a strict minimum age policy across all services on this platform. You must be 18 years of age or older to register an account, make a deposit, place a bet, or participate in any real-money game. This policy applies to every player in Bangladesh and is non-negotiable under any circumstances.

During the registration process, all applicants are required to submit accurate date-of-birth information. Accounts flagged as potentially underage are immediately restricted from accessing real-money features until identity and age verification is completed. Any account found to belong to a player under 18 years of age will be permanently closed and all funds returned to the payment source.

Protecting Minors from Accessing Gambling Content

If you share a device with younger family members or children in your household, we strongly recommend taking the following precautions to prevent underage access to gambling content:

• Log out of your 399bet bet account completely after every session — do not rely on browser auto-fill to keep your credentials stored.
• Enable parental control software on shared devices. Tools such as Net Nanny, Qustodio, or built-in operating system parental controls can restrict access to gambling websites across all browsers.
• Do not share your account password or login credentials with anyone, including family members of any age.
• Enable two-factor authentication (2FA) on your 399bet bet account so that even if someone knows your password, they cannot log in without the secondary verification code.

Problem gambling is a recognised behavioural condition in which the urge to gamble becomes difficult to control, even when it begins to cause harm to the individual or those around them. It can develop gradually and is not always obvious — even to the person experiencing it. 399bet bet provides the following guidance to help players identify early warning signs.

Common Warning Signs

You may want to reflect on your gambling habits if you notice any of the following patterns in your own behaviour:

• Gambling with money earmarked for essential expenses such as rent, food, utilities, or loan repayments.
• Feeling a compulsive need to increase the size of bets over time in order to experience the same level of excitement or satisfaction.
• Repeatedly attempting to "win back" money lost in a previous session — a pattern commonly known as chasing losses.
• Feeling irritable, anxious, or restless when you try to reduce or stop gambling.
• Lying to family members or friends about how much time or money you spend gambling.
• Gambling as a primary way to escape stress, anxiety, depression, or other emotional difficulties.
• Continuing to gamble even after it has caused financial difficulties, relationship problems, or work-related consequences.
• Neglecting personal health, hygiene, or professional responsibilities because of time spent gambling.

Experiencing one or more of the above does not automatically mean you have a serious problem, but it is a signal worth taking seriously. The earlier a pattern is recognised and addressed, the easier it is to regain control.

A Quick Self-Check

Ask yourself the following questions honestly. If you answer "yes" to two or more, we strongly encourage you to use our responsible gaming tools or seek external support:

Self-exclusion is the most robust responsible gaming tool available on 399bet bet. When you activate self-exclusion, your account is completely suspended — all deposits, betting, and gaming activity is blocked for the duration of the exclusion period you select. Self-exclusion is recommended for players who feel that a temporary cooling-off period is not sufficient and that a more definitive break is needed.

Available Self-Exclusion Periods

399bet bet offers self-exclusion periods of the following durations:

• 6 Months — A medium-term break suitable for players experiencing moderate concerns about their gambling patterns.
• 1 Year — A longer break recommended for players who have recognised a persistent problem and need sustained time away from gambling.
• 3 Years — An extended exclusion for players who require a significant period of separation from gambling to address underlying issues.
• Permanent / Indefinite — A permanent closure of the 399bet bet account with no option to reopen it. This is the appropriate choice for players who recognise that gambling poses a serious long-term risk to their wellbeing.

How to Activate Self-Exclusion

Self-exclusion can be initiated in two ways. First, you can log in to your 399bet bet account, navigate to the Responsible Gaming section of your account settings, select "Self-Exclusion", choose your desired duration, and confirm. The exclusion takes effect immediately upon confirmation — you will be automatically logged out and all access to real-money features will be suspended.

Alternatively, if you are unable to access your account or prefer to speak with a team member, you can request self-exclusion by contacting our support team directly at [email protected]. Please include your registered account email address and your preferred exclusion duration. Our team will process the request promptly and confirm once it has been applied.

During the Self-Exclusion Period

• All promotional and marketing communications will be suppressed immediately. You will not receive any bonus offers, match promotions, or re-engagement emails during your exclusion.
• Any pending withdrawals of funds already present in your account balance will be processed to your registered payment method during the exclusion period.
• You will not be able to create a new 399bet bet account during an active self-exclusion. Any attempt to register a new account will be identified and closed.
• At the end of a fixed-term exclusion (6 months, 1 year, or 3 years), your account will not be automatically reactivated — you must make a conscious request to reinstate access, and a mandatory reflection period applies before reinstatement is confirmed.

Setting financial limits is one of the most effective and practical steps you can take to keep gambling firmly within your entertainment budget. 399bet bet makes it easy to define clear boundaries on how much money flows into your account and how much you are prepared to lose over any given period.

How Deposit Limits Work

Once a deposit limit is set on your account, 399bet bet's system will prevent any deposit that would cause your total deposits within the chosen period to exceed your specified cap. For example, if you set a weekly deposit limit of ৳5,000, once your cumulative deposits for the week reach ৳5,000, no further deposits will be accepted until the weekly period resets — regardless of your account balance at that time.

Deposit limits can be configured on three timeframes:

• Daily Limit: Resets every 24 hours from the time the limit was first set.
• Weekly Limit: Resets every 7 days from the day the limit was first activated.
• Monthly Limit: Resets on the same calendar date each month as when the limit was originally applied.

Adjusting Your Limits

You may reduce your deposit limit at any time and the change will take effect immediately. However, to protect players from making impulsive decisions in the heat of a session, any request to increase an existing deposit limit is subject to a mandatory 24-hour cooling period before the higher limit becomes active. This delay gives you time to reconsider whether an increase genuinely reflects a measured decision.

Wagering and Loss Limits

In addition to deposit limits, 399bet bet also offers wagering limits (a cap on total stake amounts per period) and loss limits (a cap on net losses per period). These can be used individually or in combination with a deposit limit to create a fully personalised financial safety net. All limit types can be configured from the Responsible Gaming section of your account settings.

Sometimes the most valuable thing you can do is simply step away. 399bet bet's time-out feature is designed for players who need a short, defined break from gambling — without the permanence of self-exclusion. A time-out is ideal when you feel tired, emotionally stressed, or simply notice that you have been playing for longer than you intended.

How to Activate a Time-Out

Log in to your 399bet bet account and navigate to the Responsible Gaming controls in your account settings. Select "Time-Out" and choose your preferred duration. Time-out periods are available in the following options:

• 24 Hours — An overnight reset when a single session has gone on too long.
• 48 Hours — A weekend break to clear your head before returning refreshed.
• 7 Days — A full week away, suitable for managing stress-driven gambling urges.
• 30 Days — A month-long break for players who need a more substantial period of reflection.

Once confirmed, the time-out takes effect immediately. Your account will be locked for deposit and betting activity for the full duration of the selected period. You will not receive any promotional emails or bonus notifications during an active time-out. At the end of the period, access is restored — but you will never be automatically pushed back into gambling activity.

Session Time Reminders

Even within a single session, 399bet bet encourages all players to set a session time limit before they start playing. When your session reaches the limit you specified, a clear on-screen prompt will appear reminding you of the time elapsed and offering you the option to end your session. These prompts are designed to break the immersive flow of gameplay and give you a moment of conscious reflection before continuing.

If you believe that gambling is beginning to negatively affect your life — or the life of someone you care about — please do not hesitate to reach out for support. 399bet bet's customer support team is available around the clock and trained to handle responsible gaming conversations with full confidentiality and respect.

Contact 399bet bet Support

Our responsible gaming support channel is available 24 hours a day, 7 days a week, 365 days a year — including all public holidays in Bangladesh. You can reach us via:

• Live Chat: Available directly within your account dashboard for real-time assistance.
• Email: [email protected] — use the subject line "Responsible Gaming" for prioritised routing to our trained team.

When you contact us about responsible gaming, you will never be pressured to continue playing. Our team's sole objective in these interactions is to ensure your wellbeing and provide you with the tools and information you need to make the right decision for yourself.

External Help and Support Organisations

In addition to the tools and support we provide directly, 399bet bet encourages any player experiencing gambling-related difficulties to seek guidance from independent, specialised organisations. The following resources offer professional, confidential support:

• Gamblers Anonymous: A peer-support fellowship for individuals who identify as having a gambling problem. Free meetings and online resources are available internationally.
• GamCare: A leading provider of information, advice, and support for anyone affected by problem gambling. Offers a free helpline, live chat, and online forums.
• Gambling Therapy: A global online service offering free practical advice and emotional support to anyone affected by gambling harms, including friends and family members.
• BeGambleAware: Provides free, confidential support and information about keeping gambling safe, including a 24/7 helpline and online chat service.

Responsible gaming is not a box-ticking exercise at 399bet bet — it is a genuine, ongoing commitment that shapes how we design our products, train our staff, and communicate with our players. We believe that a healthy gambling industry depends on operators taking their duty of care seriously, and we hold ourselves to that standard every day.

We invest continuously in improving our player protection infrastructure, refining our monitoring systems, and expanding the tools available to players who want to manage their gambling behaviour. Our responsible gaming team works alongside our product and compliance teams to ensure that player wellbeing is factored into every decision we make about the platform.

We also recognise that responsible gaming does not stop at our platform. We actively encourage players to use the external organisations listed in Section 7 if they need independent advice, and we will never make a player feel unwelcome for choosing to take a break, reduce their limits, or close their account. These are healthy, rational choices that we fully support.

Finally, 399bet bet is committed to never marketing gambling services to vulnerable individuals or to those who have previously self-excluded. Our marketing practices are designed to target only adults who have actively chosen to engage with our services, and we maintain strict safeguards to ensure that promotional communications are not sent to players who have opted out or who are subject to any form of account restriction.