399bet bet
Privacy Policy

399bet bet collects personal data from you in connection with your use of the platform. This section describes the categories of information we collect, the sources from which we collect it, and the basis on which collection occurs.

1.1 Information You Provide Directly

When you register an account, complete KYC verification, make a transaction, or contact customer support, you provide us with personal data including:

• Identity Data: Full legal name, date of birth, gender, and nationality.
• Contact Data: Email address, mobile phone number, and residential address.
• Identity Verification Documents: Copies of government-issued photo identification (e.g., National Identity Card, passport, driving licence) and proof of address submitted for KYC purposes.
• Financial Data: Mobile wallet account numbers (bKash, Nagad, Rocket, Upay) and bank account details used for deposits and withdrawals. We do not store full card numbers or payment credentials directly; these are handled by our regulated payment processing partners.
• Account Credentials: Username and encrypted password. We never store passwords in plain text.
• Communication Records: The content of messages you send to our customer support team via live chat or email.

1.2 Information Collected Automatically

When you visit or use the 399bet bet platform, certain technical and behavioural data is collected automatically, including:

• Device Data: Device type, operating system, browser type and version, screen resolution, and device identifiers.
• Log Data: IP address, access timestamps, pages visited, referring URLs, and session duration.
• Geolocation Data: Approximate geographic location derived from your IP address. We do not collect precise GPS-level location data.
• Behavioural Data: Betting history, game activity, bonus usage, deposit and withdrawal patterns, and session frequency.
• Cookie Data: Information collected via cookies and similar tracking technologies as described in Section 4 of this policy.

1.3 Information from Third Parties

In certain circumstances, 399bet bet may receive personal data about you from third-party sources, including:

• Payment Providers: Transaction confirmation data from bKash, Nagad, Rocket, Upay, and partner banks to verify deposit and withdrawal status.
• Identity Verification Services: Results from third-party KYC verification partners who assist in authenticating identity documents.
• Fraud Prevention Services: Risk scores and flagging data from fraud detection providers used to protect the integrity of the platform and its players.

399bet bet processes your personal data only for the specific, legitimate purposes described in this section. We do not use your data for any purpose incompatible with the reason it was originally collected without first obtaining your explicit consent.

The table below summarises the primary purposes for which we use your personal data and the lawful basis for each processing activity:

2.1 Marketing Communications

399bet bet will only send you promotional emails, SMS notifications, or in-platform messages about bonuses, offers, and new features if you have explicitly opted in to receive such communications during registration or via your account notification preferences. You can withdraw your marketing consent at any time by updating your preferences in the account settings or by contacting our support team. Withdrawing marketing consent does not affect the lawfulness of processing carried out before the withdrawal.

2.2 Automated Decision-Making

399bet bet uses automated systems to flag accounts for fraud review, responsible gaming intervention, and KYC risk assessment. Where an automated decision has a significant effect on your account (such as a suspension pending investigation), you have the right to request human review of that decision by contacting our compliance team at [email protected].

399bet bet does not sell, rent, or otherwise commercialise your personal data. We share your information only with the categories of recipients described below, and only to the extent necessary for the stated purpose.

3.1 Service Providers and Technology Partners

We engage third-party service providers who process personal data on our behalf in order to operate the platform. These providers are contractually bound to handle your data securely, to process it only as instructed by 399bet bet, and not to use it for their own purposes. Categories of service providers include:

• Payment Processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank — for deposit and withdrawal processing.
• Identity Verification Providers: Third-party KYC platforms that authenticate identity documents submitted during account verification.
• Game Content Providers: Studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, and Spribe — who supply game software and require session-level data to deliver and audit game outcomes.
• Fraud and Security Vendors: Providers of IP analysis, device fingerprinting, and risk scoring services used to protect players and the platform from fraudulent activity.
• Cloud Infrastructure Providers: Hosting and data storage providers operating encrypted, access-controlled environments.
• Customer Support Platforms: Live chat and ticketing system providers through which support communications are delivered and stored.

3.2 Legal and Regulatory Disclosure

399bet bet may disclose your personal data to government authorities, law enforcement agencies, or regulatory bodies where required to do so by applicable law, court order, or regulatory directive. Such disclosures will be limited to the minimum data necessary to satisfy the legal requirement.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of the assets of 399bet bet, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify registered players of any such transfer and the privacy implications before it takes effect, to the extent practicable.

3.4 International Data Transfers

Some of our service providers and technology partners operate servers located outside of Bangladesh. Where your personal data is transferred internationally, 399bet bet takes reasonable contractual and technical measures to ensure that your data continues to receive a level of protection consistent with this Privacy Policy, including the use of standard data protection contractual clauses with relevant third parties.

399bet bet uses cookies and similar tracking technologies to operate core platform functions, understand how players use the site, and improve your overall experience. This section explains what cookies we use, why we use them, and how you can manage your preferences.

4.1 What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They are widely used to make websites function efficiently, to remember your preferences, and to provide website operators with analytical information. Cookies can be session-based (deleted when you close your browser) or persistent (stored on your device for a defined period).

4.2 Categories of Cookies We Use

4.3 Managing Cookie Preferences

You can manage or delete cookies at any time through your browser settings. Most modern browsers allow you to block all cookies, accept only certain categories, or delete cookies stored on your device. Please note that disabling strictly necessary or security cookies may prevent you from logging in to your 399bet bet account or using core platform features.

Instructions for managing cookies in commonly used browsers are available via the help sections of Chrome, Firefox, Safari, and Edge. 399bet bet does not currently respond to browser-level "Do Not Track" signals, as there is no consistent industry standard for how such signals should be interpreted.

399bet bet implements a layered approach to data security, combining technical controls, operational procedures, and access management policies to protect your personal information against unauthorised access, disclosure, alteration, and destruction.

5.1 Technical Safeguards

• SSL/TLS Encryption: All data transmitted between your browser and the 399bet bet platform is protected by SSL/TLS encryption, indicated by the padlock icon in your browser's address bar.
• Data-at-Rest Encryption: Personal data and financial records stored in our databases are encrypted using AES-256 encryption standards.
• Password Hashing: Account passwords are stored using industry-standard one-way cryptographic hashing algorithms. We never store or transmit passwords in plain text.
• Firewall and Intrusion Detection: Our server infrastructure is protected by enterprise-grade firewalls and continuous intrusion detection systems that monitor for anomalous access patterns.
• Two-Factor Authentication: Players are strongly encouraged to enable 2FA on their accounts. 2FA adds a second verification step at login, significantly reducing the risk of unauthorised account access.

5.2 Organisational Safeguards

• Access to personal data is restricted to 399bet bet staff and contractors who require it to perform their specific job functions. Access is governed by role-based access controls and regularly reviewed.
• All staff with access to personal data are subject to confidentiality obligations and receive regular data protection training.
• Third-party service providers are assessed for security compliance before engagement and are contractually required to maintain security standards consistent with this policy.

5.3 Security Incident Response

In the unlikely event of a data security incident that affects your personal information, 399bet bet has an incident response plan in place to contain the breach, assess the risk to affected individuals, and notify affected players in a timely manner. Notifications will be sent to the email address registered on your account and will describe the nature of the incident, the data involved, and the steps we are taking to address it.

399bet bet retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, to comply with applicable legal and regulatory obligations, and to resolve any disputes that may arise. The retention periods set out below reflect the minimum and maximum periods for each category of data.

When personal data is no longer required and no legal obligation requires its retention, 399bet bet will securely delete or anonymise the data so that it can no longer be associated with an identifiable individual. Anonymised data may be retained indefinitely for statistical and analytical purposes.

As a registered player on 399bet bet, you have a number of rights in relation to your personal data. These rights are outlined below. To exercise any of these rights, please contact us at [email protected] with your registered account details and a clear description of your request.

7.1 Right of Access

You have the right to request a copy of the personal data that 399bet bet holds about you. Upon receiving a valid access request, we will provide you with a summary of your data, the purposes for which it is processed, and the categories of recipients with whom it has been shared, within a reasonable timeframe.

7.2 Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Minor corrections such as contact details can often be made directly through your account settings. Corrections to identity data require verification and must be submitted via our support team along with supporting documentation.

7.3 Right to Erasure

You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent, or where processing was unlawful. Please note that the right to erasure is not absolute — 399bet bet may be legally required to retain certain data for defined periods as outlined in Section 6, and erasure requests will be assessed against these obligations.

7.4 Right to Restriction of Processing

You may request that 399bet bet restricts the processing of your personal data in certain circumstances, such as while the accuracy of data is being contested or while an objection to processing is being assessed. During a restriction period, we will store your data but will not actively process it beyond what is legally required.

7.5 Right to Data Portability

Where processing is based on your consent or on the performance of a contract, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format. You may also request that we transmit this data directly to another controller where technically feasible.

7.6 Right to Object

You have the right to object to the processing of your personal data where that processing is based on legitimate interests, including profiling. You also have an unconditional right to object to the processing of your data for direct marketing purposes at any time.

7.7 How to Submit a Privacy Request

To exercise any of the rights described above, please send your request by email to [email protected] with the subject line "Privacy Rights Request". Include your registered full name, the email address associated with your 399bet bet account, and a clear description of the right you wish to exercise. We will acknowledge your request within three business days and aim to fulfil it within 30 days, subject to identity verification requirements.

399bet bet reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, new regulatory requirements, or improvements to our platform. The effective date at the top of this policy will be updated whenever a material change is made.

8.1 Notification of Changes

Where changes to this Privacy Policy are material — meaning they significantly affect the way we collect, use, or share your personal data — we will notify registered players by email to the address associated with their account, or via a prominent notice within the platform, at least 14 days before the changes take effect. Continued use of the 399bet bet platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms.

8.2 Previous Versions

Previous versions of the 399bet bet Privacy Policy are available upon request. If you would like to review an earlier version, please contact our support team with your request and the approximate date of the version you require.

8.3 Contact Details

For all privacy-related enquiries, data subject rights requests, or concerns about how 399bet bet handles your personal information, please contact us using the details below:

• Email: [email protected]
• Subject Line: Privacy Enquiry or Privacy Rights Request
• Response Time: We aim to acknowledge all privacy enquiries within 3 business days and provide a substantive response within 30 days.
• Support Hours: 24 hours a day, 7 days a week — Bangladesh Standard Time (BST, UTC+6)

399bet bet is committed to resolving all privacy concerns raised by registered players promptly and transparently. If you remain unsatisfied after we have responded to your enquiry, you retain the right to escalate your concern through appropriate legal channels available to you under applicable law in Bangladesh.